Refund/Replacement: We issue refund/replacement at no cost to the customers if the item they receive is broken/wrong/damaged/defective. Just write firstname.lastname@example.org for this type of request. Make sure to include a photo of the product in question.
Tracking: Most packages will be shipped via DHL Globalmail and delivered by USPS. You can check the progress at https://webtrack.dhlglobalmail.com/. You can try https://www.usps.com/ if DHL doesn’t give any result.